Having trouble getting through to the IRS? It may be because their workforce is on the decline. Taxpayers may become increasingly frustrated as it has become incredibly difficult to speak to an actual human being about any kind of tax matter. Due to budget cuts, IRS personnel have been cut dramatically. IRS employees have only been able to answer fewer than 40 percent of the taxpayer phone calls. Many blame Congress for the budget cuts and insist than in order to provide quality customer service to people they must provide the IRS with the resources it needs to provide that.